ENG

15ADV. UNIT 2. COMMUNICATION  1. DEFUSING CONFLICT  1) Use of sarcasm  Sarcasm is when you say one thing but you mean the opposite.  Did I mention Tom's on vacation next week? Tom on vacation again? What a surprise! Oh come on, he's not that bad. No, of course not, he's a perfect employee! Something is very expensive: Great. What a bargain!  You're in a terrible traffic jam: wow, we're flying along day!  The air in the room is very smoky from cigarettes: The air is so fresh! I feel as if I'm in the mountains!   Your colleague is speaking very loudly in a meeting: What? I can't quite hear you.  You have a bad meal at a business dinner: It was delicious! I only felt sick for an hour or two.  You've had to work three weekends in a row: It's OK! I don't like having fun with my family anyway.  2) Softening a statement  Softening When someone is using sarcasm to express their annoyance or anger, you can...