MANAGEMENT I
II. SCREENING AND INTERVIEWING APPLICANTS
Would you mind telling me more about your work experience?
Could you tell me more about your skills?
I'd like to ask you about your biggest challenge.
Would you mind telling me about why you are interested in this position?
How would you describe yourself as an employee?
Could you tell me about your greatest strengths and weaknesses?
Would you mind telling me more about your skills?
I'm quite proficient in quality control and leading a team.
Could you tell me about a weakness of yours?
Sometimes, I try to be perfect; this can slow my work speed.
How would you describe your attitude about your work?
I take pride in my work, and I like to be challenged.
Would you mind telling me about your work experience?
I have worked for 10 years in the marketing industry.
Public relations (PR)
Marketing
Business development
Customer service
Research and development
Advertising
Sales
Information technology (IT)
1. RESUME VOCABULARY
Resume for Sarah Toka
Contact Information
31 Smith Road
Boston, MA 90002
563-385-1212
Experience
2012 – present
Senior product manager
Rain Dance Media, Boston
Responsibilities:
Manage product management team
Oversee design of product
Implement user testing feedback
Determine product requirements
2009 – 2012
Project specialist
Heads Up Computer Games, Boston
Responsibilities:
Assisted in writing product requirements
Conducted user testing
Education
2005 – 2009
Boston University
BA in Business Management
Skills
Proficient in computer programs for spreadsheets, word processing and multimedia presentations.
References
Judy Smith
Director of production, Rain Dance Media
563-440-2120
Chuck Crooner
Product manager, Heads Up Computer Games
563-330-4250
chuckc@headsup.com
references
contact information
heading
experience
education
skills
Resumes
Resume sections can go in different orders, but the heading and contact information are most likely at the beginning; references are most likely at the end.
Resume language is often simpler than usual English. Instead of writing: I wrote the company's safety policy, a resume might eliminate several words:
Wrote company's safety policy
|
You might also hear the term CV used as a synonym for resume.
Contact information - address, phone number and email of the applicant
Skills - other things the applicant is good at
Experience - applicant's previous jobs and positions
Education - applicant's school and university qualifications
Reference - the details of two people who can support the applicant
Tim Hillburn
Contact information
25 Bloom Street
Arizona 80555
thill@design.com
533-565-4433
Skills
Proficient in photo editing and presentation software
Education
University of Southern California
BA in production design, 2011
Experience
Senior designer, Ampack Delivery Systems
2014-present
Responsibilities:
Manage design team
Oversee packaging design
Implement user testing feedback
Production assistant, Design International
2011- 2014
Responsibilities:
Assisted in packaging design
Conducted consumer design surveys
References
Phillip Concord
145-566-1414
Tom Drummer
155-456-1940
2. SCANNING A RESUME FOR KEY INFORMATION
| Describing responsibilities |
| Resumes may use less common language to describe work duties. For example, help may be replaced with assist. |
| Assisted manager in conducting user testing |
| You can decide or make decisions, but you might also determine something. |
| Determined budget for all departmental projects |
| Manage and oversee both describe leadership experience. |
| Managed a team of eight employees |
| Oversaw product launch for East Asian markets |
| Conduct is a formal synonym for do. Similarly, implement means to carry something out. |
| Conducted product testing for all electronic devices |
| Implemented department-wide policy changes |
| If you're good at something, describe yourself as proficient or as having proficiency. |
| Proficient in several software programs for project management |
| Achieved a high level of proficiency in spreadsheet programs Implemented product testing - started the product testing process - conducted product testing, - determined teams for product testing Oversaw a team of six designers- maintained their job satisfaction - led meetings - determined final designs Conducted marketing surveys - managed the timing for surveys - carried out a survey - found people to answer the surveys Proficient in time management- conducted tasks in a timely manner - was able to finish tasks on time - found time for several tasks and projects |
3. ASKING FORMAL INTERVIEW QUESTIONS
Could you tell me more about your skills?
I'd like to ask you about your biggest challenge.
Would you mind telling me about why you are interested in this position?
How would you describe yourself as an employee?
Could you tell me about your greatest strengths and weaknesses?
Conducting interviews
Start your interview by making the interviewee comfortable and asking a general introductory question.
It's nice to meet you. Please have a seat.
Why are you interested in this position?
Would you mind telling me and could you tell me are polite ways to start a question about work experience.
Would you mind telling me about your work experience?
Could you tell me where you studied?
You may want to ask interviewees about their strong and weak points as well as their personality and work experience.
What are your strengths and weaknesses as an employee?
How would you describe yourself as an employee?
What was the biggest challenge you faced as a team leader?
Conclude by letting the interviewee know when you will contact them about the job. We'll get back to you and we'll be in touch are useful phrases for closing the interview.
Thanks for your time. We'll get back to you soon.
Thanks for coming in. We'll be in touch next week.
How would you describe yourself as a team member?
So, why are interested in this position?
Could you tell me about a challenge you faced in your last job?
What are your strengths and weaknesses as an employee?
Thank you for coming, We'll back to you soon.
Would you mind telling me more about your skills?
I'm quite proficient in quality control and leading a team.
Could you tell me about a weakness of yours?
Sometimes, I try to be perfect; this can slow my work speed.
How would you describe your attitude about your work?
I take pride in my work, and I like to be challenged.
Would you mind telling me about your work experience?
I have worked for 10 years in the marketing industry.
MANAGER: It's nice to meet you, too. Please .
APPLICANT: Thank you.
MANAGER: First, me why you are interested in this position?
APPLICANT: I think this company has an exciting future. I'm interested in being a part of it.
MANAGER: Terrific. So, would me about your work experience?
APPLICANT: I have over five years' experience in product management and two years in managing a team.
MANAGER: Great. So, how your greatest achievement during this time?
APPLICANT: Well, I was very happy with how my team ran and overseeing the design of our main product line.
MANAGER: Do you mind telling me about a with this?
APPLICANT: Certainly. I found keeping some employees on task can be a challenge when they are not motivated. But finding that motivation is not impossible.
MANAGER: Excellent. Well, it was nice meeting you. soon.
III. DESCRIBING HOW'S WHO IN A COMPANY
1. JOBS AND POSITIONS
High and middle positions
vice-president
president
director
Lower positions
customer service assistant
PR assistants
manager gives employees performance reviews
project manager - sets deadlines for a project team, makes sure that projects are on track
product manager - leads a team working on products
assistant - helps the team with daily tasks, helps to carry out specific tasks
director - leads the managers, decides who will manage a team
High and middle positions
vice-president
president
director
Lower positions
customer service assistant
PR assistants
manager gives employees performance reviews
project manager - sets deadlines for a project team, makes sure that projects are on track
product manager - leads a team working on products
assistant - helps the team with daily tasks, helps to carry out specific tasks
director - leads the managers, decides who will manage a team
president - the head of a company, sets long-term goals for the company
vice-president - the second in charge
At the head of the company, the president oversees all departments and decides on the overall direction of the company. Eachvice-president leads one section of a large portion of the company, such as finance or operations. Every department has a leader called thedirector . Within any department, managers lead the employees to help steer the department toward the company's goals. For example, theproduct manager sets specifications for developing products and ensures the product's quality. The project manager helps a team of employees reach their goals by setting deadlines and guiding the process. Assistants provide help with various activities such as setting up meetings, printing reports and gathering data.
2. COMPANY DEPARTMENTS
vice-president - the second in charge
At the head of the company, the president oversees all departments and decides on the overall direction of the company. Eachvice-president leads one section of a large portion of the company, such as finance or operations. Every department has a leader called thedirector . Within any department, managers lead the employees to help steer the department toward the company's goals. For example, theproduct manager sets specifications for developing products and ensures the product's quality. The project manager helps a team of employees reach their goals by setting deadlines and guiding the process. Assistants provide help with various activities such as setting up meetings, printing reports and gathering data.
2. COMPANY DEPARTMENTS
Public relations (PR)
Marketing
Business development
Customer service
Research and development
Advertising
Sales
Information technology (IT)
1. The team must purchase some magazine space to help introduce the new product.
2. Our department will conduct some tests before they go into production.
3. The company's department set a goal of 200,000 items sold before the end of the month.
4. The manager told me our department will get new computers next week, so backup your files now.
5. She's a member of the department. She always has to be nice and patient with people calling to complain.
6. In , they are discussing the option of moving into a new region to expand our market.
7. He must work for since he's always meeting with big groups and the media to promote our products.
3. JOB RESPONSIBILITIES
Work duties
Oversee, be in charge of and manage are all used to describe leadership roles.
Mr. Chow oversees business development. He is in charge of the sales and marketing teams.
Mr. Ali, as the director of the customer service department, manages a team of 15 people.
Ensure, be responsible for and take care of are used to tell people what your work duties are.
As the project manager, Sylvia ensures that deadlines are met.
|
Nick is responsible for the successful design of many of the company's products.
Our assistant, Ellen, takes care of ordering all of the office supplies.
Work under the direction of and report to tell people who your supervisor is.
Nick works under the direction of Brian Chow in business development.
Brian Chow, as one of the VPs, reports directly to the president.
OF
take care of
under the direction of
in charge of
FOR
responsible for
TO
reports to
Our assistant, Ellen, takes care of ordering all of the office supplies.
Work under the direction of and report to tell people who your supervisor is.
Nick works under the direction of Brian Chow in business development.
Brian Chow, as one of the VPs, reports directly to the president.
OF
take care of
under the direction of
in charge of
FOR
responsible for
TO
reports to
1. John White, the president, is in charge of both vice-presidents.
2. Sam Curtis works for Chris Lars. Sam works under the direction of Chris Lars.
3. Sylvia Ericsson is a project manager. She is responsible for managing workflow, schedules and deadlines.
4. Jane Little is the manager who ensures customer satisfaction.
5. As the ad assistant, Sam Curtis takes care of buying print and digital ad space.
IV. WRITING A CODE OF CONDUCT
1. CODE OF CONDUCT PHRASES
dress code
smoking area
health and safety
confidential
on time
neat and tidy workspace
staff members
2. CODE OF CONDUCT INSTRUCTIONS
- do not disclose confidential information
Required
abide by
obey
Not allowed
discriminate against
disturb
disclose
dress code
smoking area
health and safety
confidential
on time
neat and tidy workspace
staff members
Memo to: Gloria Dean, HR
From: Rick Meyers, manager, R&D
Hello, Gloria. I noticed that there have been some issues at work. I'd like to check with you if the problems are addressed in our code of conduct. Here's a list:
1. Several have very messy desks. Is there an official policy for workspaces?
2. I've noticed some employees are wearing jeans. Does the allow this?
3. Files are often left open on desks, where they can be seen by anyone. Is there a policy about which files are ?
4. Tim is always late. What is our exact policy about being ?
Thanks for your help.
2. CODE OF CONDUCT INSTRUCTIONS
Employees are required to follow the code of conduct.
- keep your workspace neat and tidy
- abide by the dress code
- use the smoking area
- obey the health and safety codes
- arrive to work on time
- do not disclose confidential information
- do not discriminate against other staff members
- do not disturb colleagues with loud music
Required
abide by
obey
Not allowed
discriminate against
disturb
disclose
| Verbs used for writing a code of conduct | ||||||||
| A code of conduct tells employees what they must and mustn't do. Writing a code of conduct, we often use verbs that describe following rules: | ||||||||
| Abide by the smoking policy. | ||||||||
| Obey health and safety guidelines. | ||||||||
| You might request that employees always do something. | ||||||||
Keep client files locked up when you are not using them.
''Some staff members have been smoking in the restroom.'' – HR director
Do not use any area inside the building for smoking. Only use designated outdoor smoking areas.
''I heard that some staff members are listening to loud music.'' – HR director
Keep your music at a low volume. Do not disturb staff members with loud music.
''I saw that some female staff members are not being invited to meetings.'' – HR director
Do not discriminate against any staff members.
''I've notice that workers are not always wearing protective gloves in the lab.'' – HR director
Obey all health and safety rules. Keep your gloves on while in the lab.
|
3. MAKING THE CODE CLEAR
From
It is vital that employees abide by the dress code.
It is imperative that staff members obey health and safety rules.
It is important that employees keep a neat and tidy workspace.
It is necessary that employees only smoke in the smoking areas.
It's vital that this information stay confidential.
It's of the utmost importance that health and safety rules are followed.
You must obey the dress code.
It is imperative that employees arrive on time at work.
4. WRITING A CODE OF CONDUCT
Please review the following list of conduct rules and please adjust your habits accordingly.
Do not smoke in the bathrooms. Smokers must use the outdoor smoking areas.
It is imperative that employees keep a professional appearance and follow the dress code every day.
Office hours are 9 am to 6 pm. Arrive on time.
It is important that you keep your desk neat and tidy.
It is of the utmost importance that confidential files are kept only in the office. Do not remove files with personal information.
Thank you for your immediate attention to these issues.
Tim Scolls
Hi Alex,
I’d like to take this opportunity to congratulate you on your hard work. I’ve seen some amazing improvement with the team since you joined and I’m happy that your leadership is having such a positive effect on our people. Keep it up!
On a less positive note, I have noticed some behavior which I am a little concerned with. Some of our staff are smoking in the bathrooms. Also, a number of our top sales people are wearing jeans, which is not allowed. I’d really appreciate it if you reminded the team that we must stay professional at all times.
Thanks for your cooperation,
Regards,
Tim
It is vital that employees abide by the dress code.
It is imperative that staff members obey health and safety rules.
It is important that employees keep a neat and tidy workspace.
It is necessary that employees only smoke in the smoking areas.
Emphasizing the rules
Besides imperative forms, other phrases can be used to stress that a rule is extremely important and needs to be followed:
You must keep your workspace neat and tidy.
It is necessary that employees make any holiday requests in writing.
These phrases can all be used to emphasize the importance of a rule. The last three are especially strong.
It is important that you do not disturb employees with loud music.
It is imperative that smoking rules are obeyed.
It is vital that confidential files are kept in the locked cabinets.
It is of the utmost importance that employees abide by the health and safety rules.
|
It's vital that this information stay confidential.
It's of the utmost importance that health and safety rules are followed.
You must obey the dress code.
It is imperative that employees arrive on time at work.
Subject: RE: Code of conduct issues
From: Alex Marsh
To: product team
Hi, everyone.
We need to make sure all employees know about and are obeying the code of conduct. Here are a few reminders:
1. Obey the smoking signs. It is importance that everyone uses the smoking areas only.
2. You abide by the dress code.
Please remember the rules are followed. the code of conduct is followed by everyone so that we can have a productive and fair workplace.
Thank you for your attention to this matter.
Alex
4. WRITING A CODE OF CONDUCT
Please review the following list of conduct rules and please adjust your habits accordingly.
Do not smoke in the bathrooms. Smokers must use the outdoor smoking areas.
It is imperative that employees keep a professional appearance and follow the dress code every day.
Office hours are 9 am to 6 pm. Arrive on time.
It is important that you keep your desk neat and tidy.
It is of the utmost importance that confidential files are kept only in the office. Do not remove files with personal information.
Thank you for your immediate attention to these issues.
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